Quality assurance and supporting documents

Find out more about our quality assurance procedures and download supporting documents for the national Learning Directory.

Complaints procedure
For details of the National Learning Directory procedure, please contact David Cant, Database Services Manager at dcant@ufi.com

Feedback form
Attached to all Service Level Agreements (SLA) to encourage our partners to provide feedback on the Learning Directory.

Download our Learning Directory Feedback Form (PDF)

Protocol for nextsteps
Defines the role of local organisations to streamline and fast-track improvements to the Learning Directory.

Download the nextstep protocol for the Learning Directory (PDF)

Portal request form
Completed by Ufi, Hotcourses and the third-party organisation at the beginning of any project. It provides contact details of all involved and an overview of requirements and timeframes.

Download the portal request form (PDF)

SLA Template
Forms the basis of all SLAs between advice-resource and any other partner organisation. It clarifies the description of the service, special requests and terms and conditions. It is not intended to create legal relations between the parties.

Download the SLA template (PDF)

nextstep SLA template
Forms the basis of all SLAs between advice-resources and nextstep partnerships. It clarifies the description of the service, special requests and terms and conditions. It is not intended to create legal relations between the parties.

Download the SLA template for nextsteps (PDF)

Quality assurance document
Provides details of how the Learning Directory is quality assured to keep information accurate and up to date.

Download our quality assurance document for the Learning Directory (PDF)

Some documents require Adobe Acrobat Reader 7.0, which you can download for free.